How many times have you cursed the writer of a set of instructions for a "do-ityourself" kit? From how to operate a new cappuccino maker, to how to set up a router, badly-written instructions are a familiar experience for us all!

The instructions you may need to write can carry far more serious consequences than the risks attendant with badly-written instructions for cappuccino makers. Are you confident that your instructions are clear,unambiguous and logical? Learn to write clear instructions for your intended audiences.

Topics

• Identifying the purpose
• Analysing the audience’s needs
• Creating an outline
• Writing instructions—rules and tips
• Structuring the manual layout
• Testing the document
• Indexing module